Terms and Conditions
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Terms and Conditions

Welcome to Spanish Language Institute!

 

We hope you’re just as excited as we are to be joining our language-learning family! But before we finalise your registration, please read our general terms and conditions below concerning course payment, compensation and non-attendance policies of Spanish Language Institute:

 

Payment:

  1. Payment should be given no later than the start of the course and/or lesson of that which is being paid.
  2. It is not possible to attend a lesson and/or course without prior full-payment or an agreed upon instalment plan – which is enforced by one of the following circumstances:
    1. The signature between SLI and Student on the Student Purchase Contract Policy.
    2. The acceptance of these general terms and conditions.

Compensation and Non-Attendance:

  1. Group Lessons:
    1. Should the student be absent of a lesson, they are not entitled to any compensation for that lesson – unless they satisfy the following requisite:
      1. The student can be entitled to full compensation due to medical or personal grievance issues. Student must notify SLI within 24 hours prior to the start of the course and/or lesson of any medical or personal grievance issues.
        1. Compensation will be given in the form of a complementary substitute lesson and will be held at the nearest possible date.
      2. Cancellation:
        1. Under the guise of the Plus Package and Full Immersion Package, a student is able to discontinue any future lessons, as well as receive full compensation (in the form of money) for any untaught lessons should they give at least 7 days notice to SLI of their desire to cancel their course registration. Proper compensation will be given strictly under the following major causes:
          1. Personal grievance issues
          2. Medical issues
          3. Transfer location of job
          4. Any other circumstance deemed major by SLI faculty.
  2. Private, Semi-Private and Online Lessons
    1. Should the student be absent of a private, semi-private or online lesson, in order to be entitled to full compensation, the student must notify their instructor at least 24 hours prior to the lesson they will not attend.